We’re Here to Help
Support
Whether you’re a Care Plan client or just have a question, here’s the fastest way to get an answer.
Quick Links
Three fast ways to get help
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Knowledge Base
Self-serve guides for managing your site, understanding your Care Plan, and common WordPress questions.
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System Status
Check whether there’s a known issue with our hosting, email, or client portal before reaching out.
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Client Portal
Care Plan clients can view project files, invoices, and the status of open requests.
Support FAQ
Common support questions
How do I submit a support request?
Use the form below, or email us directly if you’re a Care Plan client. Include your site URL and a description of what you need; screenshots help.
What’s covered under my Care Plan?
Updates, backups, and uptime monitoring are always included. Support requests, security scans, and priority response times depend on your plan tier: see the Care Plans page for the full comparison.
What if something breaks outside business hours?
Critical issues (site down, security incidents) are addressed as soon as possible regardless of time. Non-urgent requests are handled during business hours.
How do I check if there’s a known issue?
Visit the Status page: we post any active incidents there before reaching out individually to affected clients.
Can I request a new page or feature?
Yes. Small content changes are usually covered under your Care Plan’s monthly support requests. Larger additions are scoped and quoted separately.